Frequently asked questions

Camper FAQ

When can I arrive at my site?


This will depend on each site and landowner. Each site listing will have full details about arrival and departure times, suitable group sizes, opportunities to bring pets, light fires, buy local produce and more. Please refer to the site listing to see what it has to offer.




How long can I stay at a site?


This will depend on each site and landowner. Each site listing will have full details about arrival and departure times, suitable group sizes, opportunities to bring pets, light fires, buy local produce and more. Please refer to the site listing to see what it has to offer.




What time do I need to have departed my site?


This will depend on each site and landowner. Each site listing will have full details about arrival and departure times, suitable group sizes, opportunities to bring pets, light fires, buy local produce and more. Please refer to the site listing to see what it has to offer




How do I book a site?


Our easy to use booking system allows you to browse sites by geographical location to find your perfect rural, getaway spot. Once you have registered you will be able to see all site details and book a site for your exclusive use. Upon booking you will be sent confirmation to your registered email address, as well as contact details for the landowner, and exact co-ordinates for your site’s specific location using WhatThreeWords, OS grid 6-figure references and a UK postcode.




What is the maximum group size per site?


This will vary by site as each pitch is unique. Please refer to the site listing.




Can I cancel a booking? Will I get a refund?


All bookings are non-refunable.




How much will it cost me?


All of our sites are unique offering you, the intrepid camper, amazing places to experience the great British outdoors. Because each site is different, they are priced individually. The site listings show the price of a site per night and will vary depending on location and facilities.




Where does my money go?


In association with the National Parks in the UK, we are working with landowners to open up unique and previously inaccessible sites for you to enjoy responsibly. Your money will go to help support the work of our National Parks and the people who work and manage the land, as well as ensuring the platform can host many more sites in the future.




Will other people be using the site at the same time as me?


Site bookings are for exclusive use. Only one booking can be made at a site at any one time meaning you will have exclusivity for the period of your booking enabling you to make the most of the tranquillity of camping in the wild.




What will you do with my personal information?


Your personal information will be managed in accordance with our privacy policy and in line with latest data protection regulations.




I can’t find my site – what do I do?


Once your booking is agreed you will be provided with clear instructions of how to access the site. You should appraise yourself of these and be confident that you have the necessary skills to navigate to the site. If on the day you find yourself unable to locate the exact site, then you will have contact details of the site owner that you can use to assist you.




My site is not what I expected. Can I camp elsewhere?


If you arrive at your site and it is not as you expected please contact the site owner to discuss your options.




Who do I contact in the event of an emergency?


All campers should take responsibility for their own safety and security whilst travelling to and staying at their site. Be sure to have the correct kit and equipment for the conditions and be mindful of the weather forecast. In case of emergency call 999.




How can I provide feedback on my site?


Yes of course! At the end of your booking you will be sent an email asking you for your feedback and a review of the site. Your thoughts will help other campers make site choices in the future.




Can I bring a dog/pet with me?


This will depend on each site and landowner. Each site listing will have full details about arrival and departure times, suitable group sizes, opportunities to bring pets, light fires, buy local produce and more. Please refer to each site listing to see what each has to offer.




How do I complain?


In the first instance we encourage Campers to contact the Landowners of the site to deal with any issues that arise. Should you require further assistance (non-emergency) then contact us at info@wildcamp.org and we’ll do our best to help.




Does my booking come with insurance?


No. You should ensure you have appropriate insurance (e.g. travel insurance) for your needs.




Can I light a fire?


This will depend on each site and landowner. Each site listing will have full details about arrival and departure times, suitable group sizes, opportunities to bring pets, light fires, buy local produce and more. Please refer to each site listing to see what each has to offer.




What if I would like additional services such as local food delivery or firewood?


Each site listing will have details about whether you are able to take advantage of other services, for an additional fee. Such services might include buying fire wood or local food produce. Please refer to each site listing to see what each has to offer.





Landowner FAQ

How do I create my site listing/s?


Please email the pitch information to info@ukwildcamp.org and we will help you list your site. This site will shortly have the functionality for you to register and publish your future sites yourself - updates on this will follow.




What percentage of the booking fee will I receive for each booking?


You have control to decide how much you would like to charge for each site you list. You will receive 50% of the proceeds from each booking. For example, if you choose to list your site for £20 per night, you would receive £10 for each booking. 25% of the proceeds will be donated to the UK National Parks to help with their work and 25% will be used to run and develop the ukwildcamp.org site and system.




Can I provide feedback/comments on reviews and campers?


Absolutely! After every booking you can leave feedback on those who’ve used your site which will help other landowners in future.




Can I set different availabilities for my site/s?


You are totally in control of when your site/s are offered as available. Using the calendar function on the listing creation page you are able to toggle availability on and off to suit your own requirements.




What will you do with my personal information?


Your personal information will be managed in accordance with our privacy policy and in line with latest data protection regulations.




I am having problems with campers – what do I do?


If site users are causing a disturbance, not acting responsibility or within the terms of use of your site, you are able to remove them from your land.




My site has been left in a bad way, what recourse do I have?


We collect contact information for all of our Campers. You are able to leave feedback on each Camper. In this way you will be able to comment on irresponsible behaviour, and, should criminal damage have occurred, be able to report these Campers to the authorities.




What contact details will be passed on to Campers booking my site/s?


You can decide what contact details to share with campers, but there should be a suitable way for campers to get hold of you in case of difficulty in e.g. finding their site.




How can I remove my site from the website/app?


You will be able to remove your listing at any time however, where you have bookings showing within a week we encourage you to consider scheduling the site removal to allow these to occur. Before the landowner admin page is live, please email info@ukwildcamp.org with any removal requests.




Insurance


If you do not have your own public liability insurance provision we will offer the ability for your ‘opt-in’ to our insurance provision, on a daily basis. We will add a small percentage to your site listing price if you request this option, and the Camper will see this amalgamated price on our website. This insurance opt-in will be available once the full landowner admin functionality is live - updates to follow.




Is my land the right fit?


Sites on ukwildcamp.org range from woodlands, lake-sides, hill tops and valleys. Popular locations are likely to offer a bit of shade, a babbling stream or be close to local services and tourist routes. Campers are looking for back-to-basic camping and a unique, tranquil offering.




What does it cost to host?


Nothing. Listing your site with us is entirely free.




Do I need to offer toilets and facilities?


There is no obligation to provide any facilities though offering fresh water, or a nearby toilet, or long-drop facility may mean your site is more popular with Campers.




What should I charge?


What you decide to charge is entirely up to you, though obviously opting for a price that is attractive for Campers will mean you are more likely to generate bookings.




How much money will I make?


This will depend on how much you choose to list your site for and how many bookings you receive. Our pilot test this summer will give us data that will allow us to provide informed estimates to Landowners in the future.





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